The best method is to email us - sometimes you will get a response even at the weekend, however officially we are closed on Saturday & Sunday. Alternatively you can call us on 01902 275175 Mon-Fri 8:00am – 4:30pm. If you are outside of the UK, please call us on +44 1902 275175.
TERMS AND CONDITIONS
Ordering from DBR:
Browse through our products, any items you wish to order just 'Add to cart'. Once all your items are in your cart, click on “Checkout” You will then be asked to provide details so that we can process the order.
Orders can only be sent to the billing address of the card holder placing an order. The products that we supply are technical and mechanical products which require mechanical knowledge and skill to use and maintain. You should not purchase our products unless you have a good understanding of how to use and maintain mechanical products. If you are in any doubt about this please telephone us to discuss the product you are thinking of buying. We will be able to guide you as to the level of knowledge required to use and maintain the item you are considering purchasing.
If you are in any doubt please contact us via our contact link.
Please note - Due to demand,motorcycles with assembly and/or custom build requirements are now seeing a delay of up to 72 hours before despatch. Boxed/unpacked motorcycles and other products remain unaffected.
>Where possible we process all orders placed before 10am the very same day, all orders after 10am will go out on the next working day (Mon-Fri).
Our standard courier service is 2 working days for delivery within mainland UK. e.g - Order before 12 noon on Monday and typically you will receive on Wednesday (Sometimes delays can put deliveries into the following day).
Northern Ireland, Highlands and isles will incur an additional cost of £50 and may take an additional 1-2 days.
Please allow a suitable time before contacting us about delivery issues, up to 5 days, all items are sent out ASAP and we have no control over the couriers.
Specified delivery dates may be requested but we cannot guarantee an exact delivery date as any delays that occur once the item has left us is beyond our control. Please be aware of this when booking time off work etc. We will not be held responsible for missed or delayed deliveries.
You should check your order carefully when it is delivered to you. In the event of any goods delivered by us being damaged in transit, or failing to match the items ordered by you, then you should notify us within 5 days of the delivery date. We use independent couriers in order to deliver goods to you as quickly and efficiently as possible. We need to hear from you as soon as possible if you believe that your order has been damaged in transit so that we can investigate the matter with our couriers.
We accept payment by -
-Our on-line shopping cart using your debit or credit card.
-Cash upon collection or cash direct into our bank account at any Barclays branch.
-Postal Orders (send only by registered mail).
-We also accept PayPal (3.4% fee applies), safe online payments that also allow you to pay with your credit or debit card.
All payments must be cleared funds before we can release or book your delivery.
Deposits typically of £150.00 per bike are to be made to reserve your motorcycle for a period of no more than one month, to extend this period by a further month, a further payment of £150.00 would be required. All deposits made will be deducted from the total amount payable. Upon placing your order/deposit, your chosen bike will be taken from our available stock pile and reserved solely for you. Within this period we may perform at any time the assembly if this was within the order. These deposits are non-refundable.
If you decide or must have your bike delivered crated, DBRacing can not be held responsible for damages that may occur from improper assembly by yourselves or any other persons.
All of DBR's motorcycles are competition machines and are designed and sold with an intended purpose of being used on competition based designated motocross, mini-bike tracks and Enduro green lanes. Our motorcycles are supplied with a competition 30 day parts only warranty period from date of original retail purchase, covering manufacturing parts defects and major mechanical failure on specific components.
The basic warranty period is provided free for 30 days in order for you to be satisfied that the machine was supplied fault free, once the machine has been used we deem this as your acceptance there were no initial faults.
Our products are not designed for or generally suitable for use on or as full road vehicles but are supplied for specialist competition use. In such applications components are regularly subjected to extremes of heat, vibration and stress, this often leads to short life expectancy and reduced durability, failure through factors associated with these stresses are not warrantable and no claims for either products supplied or associated or connected parts will be entertained by the company, neither will any claims for associated costs incurred.
Any types of use other than that from which it is intended may lead to excessive and increased wear and failure of components and as a result are not covered in any warranty supplied or otherwise implied.
It does not cover consumables – i.e. brake linings, discs, cables, clutch plates, batteries, tyres, inner-tubes, chains, sprockets, filters, bearings, plastic components, bulbs, oils and fluids and any wear and tear usage.
All new competition motorcycles are supplied on the understanding they will require some final assembly, set up and inspection before use. The bike will only be covered by warranty if it has been built by ourselves or a reputable motorcycle dealer and the PDI paperwork has been completed. If a warranty claim is to be made within the 30 day period, we will require a copy of the motorcycle dealers receipt and their contact details. You will invalidate your warranty if PDI (assembly & set up) is not carried out by ourselves or a reputable motorcycle dealer.
Any warrantable part deemed defective will be replaced free of charge once we have received and inspected the suspect part. New parts warranty will be covered only for the remaining balance of the original warranty period. No labour is included in the warranty. Removing and fitting is the consumer’s responsibility and must be carried out by a reputable motorcycle dealer.
The customer will be responsible for any return carriage costs and will remain responsible for the item until it has arrived safely with us via registered mail, or you can bring the motorcycle or part into us.
Notification of any warranty issues must only be made via the online warranty form.
The following is not covered under warranty.
-Loss of time or pay without vehicle.
-Towing or shipping charges.
Once the delivery driver arrives and unloads your motorcycle built/crated, and before they leave, inspect the condition of the box carefully and note any dents or tears in the cardboard box. Dents or tears might be a sign that the product inside is damaged from shipping.
If you notice any dents or tears. With the delivery driver there, open the box where the dents or tears are and carefully inspect the product to see if there are damages. If there are minor damages, take pictures (preferably digital).
If there are major damages, while the delivery driver is there immediately call our warehouse sales hotline 07527 922017.
Concealed Shipping Damages:
You will need to report all damages with pictures within 3 Calendar Days. We will NOT be able to cover any damaged parts or send out replacement parts if we do not receive the damage report within 3 Calendar Days of delivery. Due to the nature of concealed damages, delivery companies will not acknowledge any damage claim if the claim is not filed within the time frame.
Motorcycles that were not purchased from us direct, or have transferred ownership, or which were/are used for rental purposes, or used for any other commercial use are not covered by any warranty herein. Also excluded from the warranty are, accident, crash or collision damage, any modifications to original parts, improper maintenance, improper assembly (if not carried out by a reputable motorcycle dealer) or improper transportation. Improper use.
Any claims submitted after repairs have been attempted by anyone other than those authorized to do so by DBR will not be validated. Services or attempted repairs by any unqualified and/or unauthorised person’s voids the warranty.
The owner is required, to qualify for this warranty, to operate and maintain his/her competition motorcycle according to the guidelines specified in the owner’s manual & PDI sheet (including service schedules), to return the motorcycle to a reputable motorcycle dealer for its first service and obtain proof of this should we require this for claims.
Our machines and parts are competition orientated and intended for this purpose alone. We cannot foresee or advise on use for any other purpose as opinions may differ. We can not be held responsible for the customers decision to use the machine for anything other than its intended purpose.
DBR cannot be held liable for any accident, loss or injury caused by use of any of our products or motorcycles, you do so at your own risk. We accept no responsibility for any other damages or loss. Also excluded from this warranty is any incidental or consequential damages including loss of use. These machines are sold as competition motorcycles and we do not cover them for warranty for any other use.
Road legal bikes only:
Registered with DVLA or supplied with a registration pack. Designed and have an intended purpose for competition enduro & off-road use. Road legal, but suitable for minor/limited road use only. Extended road use will invalidate its 30 day competition parts only warranty.
If purchased with our pre-registration then the new motorcycle will be supplied registered to the purchaser unless otherwise arranged. The purchaser will be registered to the bike via the DVLA system upon sale.
All motorcycles from DBR are sold standard as boxed and in cartons and only returns under distance selling regulations will be accepted.
Under the Distance Selling Regulations, you may cancel a distance contract to purchase a product or products from us at any time within 7 working days after the day you received the relevant products (subject to the limitations set out below).
In order to cancel a contract in this way, you must give to us written notice of cancellation.
If you cancel a contract on this basis, you must promptly return the products to us, in the same condition in which you received it in its original packaging and in an original resalable un-used condition.
If you cancel a contract on this basis, you will be refunded the full value of the item. However, you the consumer will be responsible for paying the cost of returning the product to us.
You will not have any such right in so far as a distance selling contract relates to should the supply of goods be tailor made to your specifications or clearly personalised, should you choose to have your bike PDI assembled and/or custom modified according to your individual requirements, such orders are exempt from distance selling regulations. (This includes custom built/built to order bikes such as the RT1 150 and FS 125)
Therefore if you require such customisations we recommend viewing in person prior to placing your order as all such sales are final.
Any assembled new motorcycle purchase made without prior viewing is done so in acceptance of these terms.
In the event of any faults when receiving or using the items, please contact us immediately where we can discuss a solution, do not attempt to repair the item prior to seeking our advice.
Free shipping is merely an all-inclusive price, as with all delivery services there is a cost involved, these costs are non-refundable on returned orders that are ordered by mistake or change of mind, deductions are made as follows;
Parts – All parts in un-used and in original packaging can be returned under distance selling regulations. These items will be refunded in full minus the initial shipping costs incurred by the company (small parts such as items below 2kg will be charged at £10, large parcels such as engines, frames, front suspension, wheels etc will be charged at £30).
Bikes – All bikes in un-used and in original packaging can be returned under distance selling regulations unless stated otherwise. These items will be refunded in full minus the initial shipping costs of £100 minimum incurred by the company.
Any bikes that have been custom assembled (PDI assembly service) will not have the PDI costs refunded.
Any bikes that have had the DVLA registration service applied upon purchase will not have those costs refunded.
Any signs of use to the machine whatsoever will be undisputedly rejected under distance selling regulations.
Your accessing of this website and/or undertaking of a booking or order indicates your understanding, agreement to and acceptance of the full terms contained herein.
Your statutory rights which you have, which cannot be excluded or limited, will not be affected by the terms of sale.
We at DBRacing take great pride in our range of bikes and your satisfaction is our priority, if you have any queries regarding any of the above please feel free to contact us.