Need Help?
The best method is to email us – Alternatively, you can call us on 01384 671221 Mon-Fri 9:00 am – 3:30 pm. If you are outside of the UK, please call us on +44 1384 671221.
Contact: You may also email us via our Contact Us form
TERMS AND CONDITIONS
Ordering from DBR:
Browse through our products, and any items you wish to order just ‘Add to cart’. Once all your items are in your cart, proceed to “Checkout” You will then be asked to provide details so that we can process the order.
Orders can only be sent to the billing address of the cardholder placing an order. The products that we supply are technical and mechanical products which require mechanical knowledge and skill to use and maintain. You should not purchase our products unless you have a good understanding of how to use and maintain mechanical products. If you are in any doubt about this, please telephone us to discuss the product you are thinking of buying. We will be able to guide you as to the level of knowledge required to use and maintain the item you are considering purchasing.
If you are in any doubt, please contact us via our contact link.
Delivery schedule:
Where possible, we process all orders placed before 8 am the very same day, all orders after 8 am will be dispatched on the next working day (Mon-Fri).
Please allow a suitable time before contacting us about delivery issues, up to 5 working days, all items are sent out ASAP and we have no control over the couriers.
All specified delivery dates are estimates only, these are not guaranteed by the couriers or us. Upgrading the delivery to ‘Express delivery’ will instruct us to upgrade the delivery service to a faster-than-standard service. If the order is delayed whilst in transit, this will not make the order eligible for any postage refunds.
Delivery time examples:
Express shipping (1-2 working days after dispatch) example 1 – Order Monday at 7:45 am, same day dispatch, estimated delivery on Tuesday – Wednesday.
Express shipping (1-2 working days after dispatch) example 2 – Order Monday at 11:00 am, next day dispatch, estimated delivery on Wednesday – Thursday.
Express shipping (1-2 working days after dispatch) example 3 – Order Friday at 1:00 pm, Monday dispatch, estimated delivery on Tuesday – Wednesday.
Standard shipping (2-5 working days after dispatch) example 1 – Order Monday at 7:45 am, same day dispatch, estimated delivery on Wednesday – Monday.
Standard shipping (2-5 working days after dispatch) example 2 – Order Monday at 11:00 am, next day dispatch, estimated delivery on Thursday – Tuesday.
Standard shipping (2-5 working days after dispatch) example 3 – Order Friday at 1:00 pm, Monday dispatch, estimated delivery on Wednesday – Monday.
Motorcycle delivery:
Please note – Due to demand, motorcycles with assembly and/or custom build requirements typically receive a delay of up to 72 hours before despatch (on busy periods this can be longer, always check before ordering if an extended delay is an issue). Boxed/unpacked motorcycles and other products remain unaffected.
Our standard motorcycle courier service is 2-5 working days for delivery within the mainland UK. e.g. – Order Monday, we dispatch Tuesday and typically you will receive it on Thursday (sometimes up to 2 additional days delay can put deliveries into the following days).
Northern Ireland, Highlands, and Isles will incur an additional cost of £70 and may take an additional 2-3 days.
Specified delivery dates may be requested but we cannot guarantee an exact delivery date as any delays that occur once the item has left us is beyond our control. Please be aware of this when booking time off work etc. We will not be held responsible for missed or delayed deliveries.
You should check your order carefully when it is delivered to you. In the event of any goods delivered by us being damaged in transit, or failing to match the items ordered by you, then you should notify us within 1 working day of the delivery date. We use independent couriers to deliver goods to you as quickly and efficiently as possible. We need to hear from you as soon as possible if you believe that your order has been damaged in transit so that we can investigate the matter with our couriers.
* Some model motorcycles will have a £99 assembled bike pallet charge applied.
Payment:
We accept payment by:
-Online shopping cart using your debit/credit card
-Online shopping cart using Klarna payments
-Bank transfer (call for details)
All payments must be fully cleared funds before we can release or book any delivery.
Deposits:
When utilising the ‘Payment plan’ option – following leaving the initial 10% deposit, the buyer can log into their account at any time to pay the future scheduled payments, these can be paid in advance if required, and the product will be dispatched when the final balance is paid.
Deposits of 10% per product are to be made to reserve your desired motorcycle for the desired period of 1 month or 6 months.
1-month plan – 1 x 10% deposit and then the balance to be paid within 1 month.
6-month plan – 1 x 10% deposit and then 6 x 15% individual monthly payments.
All deposits made will be deducted from the total amount payable. Upon placing your order/deposit, your chosen bike will be taken from our available stockpile and reserved solely for you. Within this period, we may perform at any time the assembly if this was within the order. These 10% deposits are non-refundable.
Warranty:
If you decide or must have your bike delivered crated, DBRacing cannot be held responsible for damages that may occur from the improper assembly by yourselves or any other persons.
Many of DBR’s motorcycles are competition machines and are designed and sold with the intended purpose of being used on competition-based designated motocross, mini-bike tracks, and enduro green lanes. Our motorcycles are supplied with a competition 30-day parts-only warranty period from the date of original retail purchase, covering manufacturing parts defects and major mechanical failure on specific components.
The basic warranty period is provided free for 30 days for you to be satisfied that the machine was supplied fault-free, once the machine has been used, we deem this as your acceptance that there were no initial faults.
Many products are not designed for or generally suitable for use on or as full-road vehicles but are supplied for specialist competition use. In such applications components are regularly subjected to extremes of heat, vibration, and stress, which often leads to short life expectancy and reduced durability, failure through factors associated with these stresses is not warrantable and no claims for either product supplied or associated or connected parts will be entertained by the company, neither will any claims for associated costs incurred.
Any type of use other than that from which it is intended may lead to excessive and increased wear and failure of components and as a result, are not covered in any warranty supplied or otherwise implied.
It does not cover consumables – i.e. brake linings, discs, cables, clutch plates, batteries, tyres, inner tubes, chains, sprockets, filters, bearings, plastic components, bulbs, oils, and fluids, and any wear and tear usage.
All new competition motorcycles are supplied on the understanding they will require some final assembly, set up, and inspection before use. The bike will only be covered by warranty if it has been built by us or a reputable VAT-registered motorcycle dealer and the PDI paperwork has been completed. If a warranty claim is to be made within 30 days, we will require a copy of the motorcycle dealer’s receipt and their contact details. You will invalidate your warranty if PDI (assembly & set up) is not carried out by us or a reputable VAT-registered motorcycle dealer.
Any warrantable part deemed defective will be replaced free of charge once we have received and inspected the suspect part. New parts warranty will be covered only for the remaining balance of the original warranty period. No labour is included in the warranty. Removing and fitting is the consumer’s responsibility and must be carried out by a reputable VAT-registered motorcycle dealer.
The customer will be responsible for any return carriage costs and will remain responsible for the item until it has arrived safely with us via tracked mail, or you can bring the motorcycle or part to us.
Notification of any warranty issues must only be made via the online warranty form.
The following is not covered under warranty.
-Labour.
-Loss of time or pay without a vehicle.
-Towing or shipping charges.
Exclusions:
Motorcycles that were not purchased from us directly, or have transferred ownership, or which were/are used for rental purposes, or used for any other commercial use are not covered by any warranty herein. Also excluded from the warranty are, accident, crash or collision damage, any modifications to original parts, improper maintenance, improper assembly (if not carried out by a reputable VAT-registered motorcycle dealer) or improper transportation. Improper use.
Any claims submitted after repairs have been attempted by anyone other than those authorized to do so by DBR will not be validated. Services or attempted repairs by an unqualified and/or unauthorized person void the warranty.
Owners’ responsibility:
The owner is required, to qualify for this warranty, to operate and maintain his/her competition motorcycle according to the guidelines specified in the owner’s manual & PDI sheet (including service schedules), to return the motorcycle to a reputable motorcycle dealer for its first service and obtain proof of this should we require this for claims.
Our machines and parts are competition-orientated and intended for this purpose alone. We cannot foresee or advise on use for any other purpose as opinions may differ. We cannot be held responsible for the customer’s decision to use the machine for anything other than its intended purpose.
DBR cannot be held liable for any accident, loss, or injury caused by using any of our products or motorcycles, you do so at your own risk. We accept no responsibility for any other damages or loss. Also excluded from this warranty are any incidental or consequential damages including loss of use. These machines are sold as competition motorcycles, and we do not cover them for warranty for any other use.
Road-legal bikes only:
Registered with DVLA or supplied with a self-registration pack. Designed and has an intended purpose for competition enduro & off-road use. Road-legal, but suitable for minor/limited road use only. Extended road use will invalidate its 30-day competition parts-only warranty.
If purchased with our DVLA Pre-registration then the new motorcycle will be supplied pre-registered initially to our company and then secondly to the purchaser unless otherwise arranged, this method ensures the long DVLA registration turnaround times do not interfere with the new user riding the motorcycle soon after purchase, on occasions this may well be that we have motorcycles available to ride away the very same day as the purchase. The purchaser will be registered to the bike via the DVLA system following the sale.
Shipping Damages:
Once the delivery driver arrives and unloads your motorcycle built/crated, and before they leave, inspect the condition of the box carefully and note any dents or tears in the cardboard box. Dents or tears might be a sign that the product inside is damaged from shipping.
If you notice any dents or tears. With the delivery driver there, open the box where the dents or tears are and carefully inspect the product to see if there are damages. If there are minor damages, take pictures (preferably digital).
If there are major damages, while the delivery driver is there immediately call our office on 01384 671221
Concealed Shipping Damages:
You will need to report all damages with pictures within 1 calendar day. We will NOT be able to cover any damaged parts or send out replacement parts if we do not receive the damage report within 1 calendar day of delivery. Due to the nature of concealed damages, delivery companies will not acknowledge any damage claim if the claim is not filed within the time frame.
Returns:
All motorcycles from DBR are sold standard as boxed and in cartons and only returns under distance selling regulations will be accepted.
Under the Distance Selling Regulations, you may cancel a distance contract to purchase a product or products from us at any time within 14 days after the day you received the relevant products (subject to the limitations set out below).
To cancel a contract in this way, you must give us written notice of cancellation.
If you cancel a contract on this basis, you must promptly return the products to us, in the same condition in which you received them in their original packaging and an original resalable un-used condition.
If you cancel a contract on this basis, you will be refunded the full value of the item minus shipping. However, the consumer will be responsible for paying the cost of returning the product to us.
You will not have any such right in so far as a distance selling contract relates to should the supply of goods be tailor-made to your specifications or personalized, should you choose to have your bike PDI assembled and/or custom modified according to your individual requirements, such orders are exempt from distance selling regulations. (This includes custom-built/built to order bikes such as the RT1 50, RT1 125 and FS 250)
Therefore, if you require such customizations, we recommend viewing in person prior to placing your order as all such sales are final.
Any assembled new motorcycle purchase made without prior viewing is done so in acceptance of these terms.
In the event of any faults when receiving or using the items, please contact us immediately where we can discuss a solution, do not attempt to repair the item prior to seeking our advice.
Free shipping is merely an all-inclusive price, as with all delivery services there is a cost involved, these costs are non-refundable on returned orders that are ordered by mistake or change of mind, deductions are made as follows;
Parts – All parts in un-used and in original packaging can be returned under distance selling regulations. These items will be refunded in full minus the initial shipping costs incurred by the company (small parts such as items below 2kg will be charged at approx. £4-£8, large parcels such as engines, frames, front suspension, wheels, etc will be charged at approx. £9-£15).
Bikes – All unused bikes in original packaging can be returned under distance selling regulations unless stated otherwise. These items will be refunded in full minus the initial shipping costs of £100 minimum incurred by the company.
Any bikes that have been custom assembled (PDI assembly service) will not have the PDI costs refunded.
Any bikes that have had the DVLA registration service applied upon purchase will not have those costs refunded.
Any signs of use to the machine whatsoever or the machine not being in as received condition will be undisputedly rejected under distance selling regulations.
‘Warehouse Clearance’ items – Returns are not accepted, typically sold as end of line, discontinued or faulty items. Under no circumstances are returns accepted.
And finally….
Your accessing of this website and/or undertaking of a booking or order indicates your understanding, agreement to and acceptance of the full terms contained herein.
Your statutory rights which you have, which cannot be excluded or limited, will not be affected by the terms of sale.
We at DBRacing take great pride in our range of bikes and your satisfaction is our priority, if you have any queries regarding any of the above, please feel free to contact us.
