Refund and Returns Policy

DBRacing Returns Policy

At DBRacing, we aim to make the returns process as smooth as possible. Please read the following carefully to understand our policy and ensure a hassle-free return experience.

General Returns Policy

• Items can be returned under distance selling regulations if they are unused, in original packaging, and in resaleable condition.

• Return requests must be made within 14 days of receiving your order.

• The buyer covers return postage costs.

• Shipping costs are non-refundable on returned orders due to mistakes or change of mind.

  • Mistakes and Refunds: If you ordered something by mistake, we can only offer a refund for the item itself. Shipping costs aren’t refundable, and if your order drops below the £100 free shipping threshold, we’ll deduct the original shipping cost from your refund. Should a different part be required, please place a new order.

Returns for Parts

• All unused parts in original packaging are eligible for return.

• Refunds will be issued minus the initial shipping costs:

  • Small parts (under 2kg) – £5 deduction

  • Large parcels (e.g., engines, frames, front suspension, wheels) – £10 deduction

Returns for Bikes

• Unused bikes in original packaging are eligible for return unless otherwise stated.

• Refunds will be issued minus a minimum £100 shipping deduction.

• PDI (Pre-Delivery Inspection) assembly fees are non-refundable if the bike was assembled before delivery.

• DVLA registration service fees are non-refundable if applied upon purchase.

• Bikes showing any signs of use will be rejected under distance selling regulations.

Built-to-Order & Custom Bikes

• Custom-built/built-to-order bikes such as the RT1 50, RT1 125, and FS 250 are exempt from distance selling regulations and cannot be returned.

• If you require custom modifications, we highly recommend viewing the bike in person before placing your order, as all such sales are final.

• Any assembled new motorcycle purchase made without prior viewing is done so in acceptance of these terms.

Important Notes on Returns

• Carburettors that have been used (even slightly) cannot be returned. They must be in unused condition for resale.

• All returned items will be inspected upon arrival. If an item is found to be used or installed, it will be returned to the customer at their expense.

• If a return causes your original order to fall below the £100 free shipping threshold, the initial shipping cost will be deducted from your refund.

Faulty Items

• If you receive a faulty item, email us a picture and description of the issue before returning it.

• Once we receive the faulty item, we will inspect and test it before issuing a refund or replacement.

How to Return an Item

1. Include a note with your order number, name, or a copy of your invoice.

2. Ensure the item is securely packaged to avoid damage in transit.

3. Use a tracked shipping service and consider insurance for high-value items.

4. Send your return to:

   DBRacing – Returns
   Unit 19, Sovereign Works
   Deepdale Lane
   Dudley, West Midlands
   DY3 2AF

Processing Time

We aim to process returns and refunds within 3 working days of receiving the goods.

For any return-related queries, please contact us via the contact form at the base of the website, or reply directly to the original order email.