DBRacing Refund & Returns Policy

At DBRacing, we aim to make the returns process as straightforward as possible. Please read the following before returning an item.

General Returns Policy

• If you wish to cancel an order before it has been dispatched, please contact us as soon as possible. If we are able to stop the order before dispatch, it will be cancelled and refunded in full.
• Once an order has been dispatched, we are unable to stop or recall the shipment. If you have changed your mind or ordered an item by mistake, you can return it to us once received.
• Please notify us of a return within 14 days of receiving your order. Once you have notified us, the goods should be returned within a further 14 days.
• For change-of-mind returns or items ordered by mistake, the buyer is responsible for arranging and paying the return postage.
• Returned items should be unused and in resaleable condition. Items that have been fitted, installed, used, damaged or otherwise reduced in value may be subject to a reduced refund or may not be accepted as a normal change-of-mind return.
• For a return due to a change of mind or ordering mistake, we will refund the returned item(s). If a different part is required, please place a new order.
• Original delivery charges are not refunded when only part of an order is returned.

Returns for Parts

If your order originally qualified for free shipping over £100, and returning an item causes the value of the goods you keep to fall below £100, the applicable original shipping cost will be deducted from your refund:

• Small parts (under 2kg) – £5
• Large parcels such as engines, frames, front suspension or wheels – £10

This means the free-shipping offer applies to the value of the goods you ultimately keep, rather than goods subsequently returned.

Important Notes on Returns

• Carburettors that have been used, even slightly, cannot be returned as a change-of-mind return. They must be unused and in resaleable condition. This does not affect a genuine fault claim.
• All returned items will be inspected when they arrive.
• Please package returned items securely. Damage caused by inadequate return packaging may affect the amount refunded.

Faulty Items

• If you believe you have received a faulty item, please contact us before returning it with clear pictures and a description of the problem.
• For running or performance-related faults, we may also ask for a short video showing the issue.
• Once the evidence has been reviewed, we will advise you of the next step.
• Returned items reported as faulty will be inspected and, where appropriate, tested before the relevant refund, replacement or other remedy is processed.

How to Return an Item

1. Include a note with your order number and name, or include a copy of your invoice.
2. Ensure the item is securely packaged to prevent damage in transit.
3. We recommend using a tracked shipping service and suitable insurance for higher-value items.
4. Send your return to:

DBRacing – Returns
Unit 19 Sovereign Works
Deepdale Lane
Dudley
DY3 2AF

Processing Time

We aim to process returns and refunds within 3 working days of receiving the goods.

For any return-related queries, please contact us using the contact form at the bottom of the website or reply directly to your original order email.